IMPORTANT NOTICE REGARDING TEXT MESSAGING & SMS DATA

Salus Venture Holdings DBA First Step Health & Wellness ("we," "us," or "our") does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data and consent is kept strictly confidential and will not be shared with any third parties.

 

1. Information We Collect

Personal Information

• Name, email address, phone number, and physical address

• Payment information when you make a purchase or request services

• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

 

Non-Personal Information

• IP address, browser type, and device information

• Website usage patterns and analytics

• Cookies and similar tracking technologies

 

Customer Communication Records

• Records of inquiries and service requests

• Appointment details and preferences

• Service history and feedback

 

2. How We Use Your Information

We use collected information for the following purposes:

• Providing, operating, and improving our services

• Processing transactions and payments

• Communicating with you about appointments, services, and updates

• Enhancing website functionality and user experience

• Ensuring security and fraud prevention

• Maintaining records of your communication preferences and consent

• Analyzing website traffic and user behavior to improve our offerings

 

3. SMS Messaging & A2P Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, health coaching updates, program information, and customer support communications.

 

Opt-In & Consent

• You will only receive SMS messages after explicitly opting in

• We maintain timestamped records of all opt-in actions

• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state laws

• Opt-in data is never shared with third parties for marketing or promotional purposes

 

Opt-Out Instructions

• You may cancel SMS notifications at any time by replying STOP

• You will receive one final confirmation message and no further messages will be sent unless you re-opt in

• All opt-out requests are processed immediately

 

Message Frequency & Content

• Message frequency varies based on your service interactions and program enrollment

• Messages are directly related to the services you have requested or enrolled in

• We do not send promotional content without specific prior consent

 

Help & Support

• Reply HELP for assistance or contact us at info@firststeptohealth.net

• Customer support is available during regular business hours

 

Carrier Information

• Standard message and data rates may apply

• Carriers are not liable for delayed or undelivered messages

• Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

 

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors who directly support service delivery (such as customer service platforms), and those parties are contractually bound to maintain confidentiality. All other use cases exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances, excluding only the aggregators and providers required to technically deliver the text message services you have opted into.

 

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

 

Service Providers

• Third-party vendors who assist in our operations, such as payment processing and appointment scheduling

• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive

• All service providers are contractually obligated to maintain confidentiality and data security

 

Legal Compliance

• When required by law, legal process, or to protect our rights

• In response to valid law enforcement requests or court orders

 

Business Transfers

• In the event of a merger, acquisition, or sale of business assets

• In such cases, your data remains protected under the terms of this policy

 

All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding only the aggregators and providers of our text message delivery services.

 

5. Data Security

We implement and maintain reasonable security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest

• Secure access controls and authentication mechanisms

• Regular security assessments and system updates

• Employee training on data protection and privacy practices

• Breach notification protocols in accordance with applicable laws

• Secure backup systems and disaster recovery procedures

 

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We use commercially reasonable means to protect your personal information but cannot guarantee absolute security.

 

6. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze site traffic, remember your preferences, improve website functionality, and measure the effectiveness of our services. You may control cookie settings through your browser preferences. Disabling cookies may limit your ability to use certain features of our website.

 

7. Your Rights & Choices

You have the following rights regarding your personal information:

• Access, update, or request deletion of your personal information

• Opt out of marketing emails by clicking unsubscribe in any email we send

• Opt out of SMS messages at any time by replying STOP

• Request information about how we process and use your data

• Withdraw consent at any time for future communications

• Lodge a complaint with a supervisory authority if you believe your rights have been violated

 

To exercise any of these rights, contact us using the information in Section 10.

 

8. CCPA Privacy Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Request disclosure of the categories and specific pieces of personal data we have collected

• Request deletion of personal data we have collected about you

• Request that we not sell your personal data

 

We will respond to verified requests within 30 days. To make a request, contact us using the information in Section 10.

 

9. GDPR Data Protection Rights

If you are located in the European Economic Area, you are entitled to the following rights:

• The right to access copies of your personal data

• The right to rectification of inaccurate or incomplete information

• The right to erasure of your personal data under certain conditions

• The right to restrict processing of your personal data under certain conditions

• The right to object to our processing of your personal data

• The right to data portability to another organization or directly to you

 

We will respond to verified requests within 30 days.

 

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their individual policies. This Privacy Policy applies only to information collected by firststeptohealth.net.

 

11. Children's Information

We do not knowingly collect personal information from children under the age of 13. If you believe your child has provided personal information on our website, please contact us immediately and we will promptly remove it from our records.

 

12. Changes to This Privacy Policy

We may update this policy periodically. The most current version will always be available on our website with an updated effective date. For significant changes, we will notify you by email or through a notice on our website.

 

13. Contact Us

For questions about this Privacy Policy or how your information is handled, contact us at:

 

Salus Venture Holdings DBA First Step Health & Wellness

Website: www.firststeptohealth.net

Email: info@firststeptohealth.net

Peptide Therapy: firststeptohealth.net/peptide-therapy

 

By using our website and services, you consent to this Privacy Policy.